1. Introduction
Mayo Cosmic Care Pvt Ltd ("Company", "we", "our", or "us") operates a direct selling and multi-level marketing (MLM) platform at mayocosmiccare.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you register as a partner, purchase products, or use any service on our platform.
By registering or using our platform, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
2.1 Registration & Identity
- Full name, username, and email address
- Phone number and residential address
- Bank account or UPI details (for commission disbursement)
- Government ID (if required for KYC and regulatory compliance)
- Sponsor ID / Referral code used during registration
2.2 Network & Business Activity
- Your sponsor (upline) and the partners you've introduced (downline)
- Binary tree position (left/right leg placement) and pair counts
- Purchase history, order IDs, and product selections
- Commission earnings, wallet balance, and payout history
- Rank achievements and achievement milestones
2.3 Technical Information
- IP address, browser type, and device information
- Login timestamps and session activity
- Pages visited and features used within the dashboard
3. How We Use Your Information
- Account Management: To create and maintain your partner account, verify your identity, and provide customer support.
- Order Processing: To process product purchases, generate invoices, and manage deliveries.
- Network Tracking: To build and display your binary network tree, track referrals, and compute pair-matching for commissions.
- Commission Calculation: To calculate and credit direct bonuses, binary matching bonuses, leadership bonuses, and other incentives accurately.
- Payouts: To transfer commissions and bonuses to your registered bank account or wallet.
- Compliance: To fulfill legal, tax, and regulatory obligations, including TDS deductions where applicable under Indian tax law.
- Communication: To send OTP verifications, order confirmations, commission alerts, rank updates, and important platform notices.
- Platform Improvement: To analyze usage patterns and improve features, performance, and security of our platform.
4. Sharing of Information
We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:
- Within your network (limited): Your username and sponsor ID may be visible to your downline members during registration. Your full personal details are never shared with your downline.
- Payment processors: Bank account details are shared with payment gateways solely for commission disbursement purposes.
- Legal authorities: If required by law, court order, or government regulation, we may disclose information to the relevant authorities.
- Service providers: Trusted third-party services (e.g., email services, SMS providers) used strictly to operate our platform — bound by confidentiality agreements.
5. Data Retention
We retain your personal data for as long as your account is active or as required to provide services. Financial records (transactions, commissions, payouts) are retained for a minimum of 7 years in compliance with Indian financial regulations. Upon account deletion, non-financial personal data will be purged within 90 days.
6. Data Security
We implement industry-standard security measures including encrypted data transmission (HTTPS), hashed password storage, OTP-based authentication, and secure session management. While we strive to protect your data, no method of internet transmission is 100% secure and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data (subject to legal retention requirements)
- Opt out of non-essential communications
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at support@mayocosmiccare.com.
8. Children's Privacy
Our platform is intended for adults (18 years and above). We do not knowingly collect personal information from minors. If we discover that a minor has registered, we will immediately deactivate the account and delete associated data.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of the platform after changes constitutes acceptance of the revised policy. We encourage partners to review this page periodically.
10. Contact Us
For any privacy-related questions or concerns, please contact: